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TERMS & CONDITIONS

Terms and Conditions

Last Updated: 08 March 2026

 

These Terms and Conditions ("Terms") govern your use of the website – www.gemoriesuk.com – and the purchase of products from GemoriesUK (“we”, “our”, or “us”). By using this website and placing an order, you agree to these Terms.

 

1. About Us

This website is operated by GemoriesUK.

 

Email: gemoriesuk@gmail.com

 

We sell gem embellished and creative frames and gem embellished greeting cards through our online store.

 

2. Eligibility to Use the Website

By placing an order through our website, you confirm that:

 

  1. You are at least 18 years old, or

  2. You have permission from a parent or guardian to use the website.

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You agree to provide accurate and complete information when placing an order.

 

3. Products

We make every effort to display our frames and greeting cards accurately on our website. However:

 

  • Colours and appearance may vary slightly depending on your device screen.

  • All products are subject to availability.

 

We reserve the right to modify or discontinue products at any time.

 

4. Orders

When you place an order:

 

  1. You will receive an email confirming that we have received your order.

  2. The order is only accepted once it has been dispatched.

 

We reserve the right to refuse or cancel an order if:

 

  • A product is unavailable

  • There is a pricing or product description error

  • Fraud or unauthorised payment is suspected

 

If an order is cancelled after payment has been made, a full refund will be issued.

 

5. Pricing and Payment

All prices are listed in GBP (£).

 

Prices may change at any time but will not affect orders already confirmed.

 

We accept payments through secure third-party payment providers. Payment must be completed before an order is processed and dispatched.

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6. Shipping and Delivery

Delivery times are estimates and may vary depending on location and courier services. We are not responsible for delays caused by:

 

  • Royal Mail Post

  • Customs processing

  • Events beyond our control

 

Customers are responsible for providing accurate delivery information.

 

7. Returns and Refunds

Under the Consumer Rights Act 2015, customers are entitled to receive goods that are:

 

  • As described

  • Of satisfactory quality

  • Fit for purpose

 

If your item arrives damaged, faulty, or incorrect, please contact us within 14 days of delivery.

 

Where applicable, refunds will be issued to the original payment method once the returned item has been received and inspected.

 

Customised or personalised items are not eligible for return unless faulty.

 

8. Use of Products

Our frames are intended for decorative purposes.

 

We are not responsible for damage caused by:

 

  • Improper installation

  • Misuse of the product

  • Failure to follow any instructions provided

 

9. Website Use

You agree not to:

 

  1. Use the website for unlawful purposes

  2. Attempt to disrupt or damage the website

  3. Copy or reproduce website content without permission

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All website content, including images and designs, remains the intellectual property of GemoriesUK.

 

10. Limitation of Liability

To the fullest extent permitted by law, GemoriesUK will not be liable for:

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  • Indirect or consequential losses

  • Loss of profits or business

  • Loss resulting from misuse of products

 

Our total liability in relation to any order will not exceed the amount paid for the product.

 

Nothing in these Terms excludes liability that cannot be excluded under UK law, including liability for death or personal injury caused by negligence.

 

11. Website Availability

We aim to keep our website available at all times but do not guarantee uninterrupted access.

We may temporarily suspend or restrict access for maintenance, updates, or security reasons.

 

12. Force Majeure

We are not responsible for failure or delay in performing our obligations due to events beyond our reasonable control, including:

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  • Natural disasters

  • Internet outages

  • Government restrictions

  • Postal or courier disruptions

 

13. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms will be subject to the jurisdiction of the courts of England and Wales.

 

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with the updated date. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.

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