PRIVACY POLICY

Last Updated: 09 March 2026

This Privacy Policy explains how GemoriesUK (“we”, “our”, or “us”) collects, uses, and protects your personal data when you visit or make a purchase from our website [website URL]. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Personal Data We Collect

When you use our website or place an order, we may collect the following personal data:

Information you provide directly

Full name
Email address
Billing address
Shipping address

Transaction information

Order details and purchase history
Payment information (processed securely by our payment providers)

Technical data

IP address
Browser type and device information
Website usage data
Cookies and tracking technologies

2. Why We Collect Your Data

We collect and process personal data for the following purposes:

Order processing

To process and deliver your orders
To send order confirmations and updates
To manage payments and refunds

Customer service

To respond to enquiries and provide support

Website functionality

To maintain and improve our website
To analyse website usage and performance

Marketing

To send promotional emails or offers (only where you have given consent or where permitted by law)

3. Legal Basis for Processing

Under UK data protection law, we rely on the following lawful bases to process your personal data:

Contract

Processing is necessary to fulfil your order and provide services you request

Legal obligation

We must retain certain data for tax, accounting, and regulatory purposes.

Legitimate interests

To operate and improve our business and website services.

Consent

For sending marketing communications where required by law. You may withdraw consent for marketing at any time.

4. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected.

Typical retention periods include:

Order and transaction records: up to 6 years (for legal and tax requirements)
Customer service communications: up to 2 years
Marketing data: until you withdraw consent or unsubscribe When personal data is no longer required, it is securely deleted or anonymised.

5. Third Parties We Share Data With

We may share personal data with trusted third parties who help us operate our business, including:

Payment processors to process payments securely
Delivery and courier companies to ship orders
Website hosting providers to maintain our website
Email service providers to send communications
Analytics providers to understand website usage

These providers only process your data on our instructions and are required to keep it secure.

6. Your Data Protection Rights

Under UK data protection law, you have the right to:

Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete data.
Erasure (Right to be Forgotten): Request that we delete your personal data in certain circumstances.
Restriction of Processing: Request that we limit how we use your data.
Data Portability: Request that we transfer your data to another service provider.
Object to Processing: Object to processing based on legitimate interests or direct marketing.

Requests will normally be responded to within one month.

7. Data Security

We take appropriate technical and organisational measures to protect personal data, including:

Secure servers and encryption
Restricted access to personal data
Regular security monitoring

8. Cookies

Our website uses cookies and similar technologies to improve functionality and analyse usage. For more information, please see our Cookie Policy.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: gemoriesuk@gmail.com
Company Name: GemoriesUK
Address: 63 Grosvenor Road, London N10 2DR

If you believe your data has been handled improperly, you also have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.